Thursday, May 23, 2024
Home Telecom PTA Investigates Telenor's Chitral Service Complaints

PTA Investigates Telenor’s Chitral Service Complaints

The Pakistan Telecommunication Authority (PTA) has finalized the Show Cause Notice (SCN) hearing against Telenor due to complaints of subpar service in the Chitral region.

Legal Action Initiated under Telecom Act 1996

The PTA took legal action against the operator under the provisions of the Telecom Act 1996, leading to the issuance of a Show Cause Notice to Telenor on 10th March 2023.

Telenor Says:

Regrettably, difficult terrain, unreliable power availability and limited transmission media, and import restrictions by the State Bank have significantly impacted our services. Chitral is a very important market for Telenor Pakistan as we are one of the first operators to bring connectivity to the region. We want to assure our customers that we are actively working with PTA to resolve these challenges as swiftly as possible.

Operator’s Response and Hearing

In response, Telenor submitted its reply to the SCN on 10th April 2023, and the Show Cause Notice hearing was conducted before the authority on 5th June 2023.

Quality of Service Surveys and Action Taken

The PTA conducted quality of service surveys following complaints from Member National Assembly Moulana Abdul Akbar Chitrali, leading to the initiation of legal action against Telenor.

The survey found degraded service, prompting the authority to instruct CMOs (Cellular Mobile Operators) to improve their services.

An independent joint survey with Telenor also identified areas for improvement, but subsequent verification surveys still showed service below the licensed threshold.

Most Popular

BISE Mirpur Khas Grade 11 Annual-I Exams 2024 Date Sheet

As the educational focal point in Mirpur Khas, the Board of Intermediate and Secondary Education undertakes the significant task of orchestrating the...

ICC T20 World Cup 2024 Schedule

T20 World Cup 2024 Schedule: All You Need to Know The cricketing world is eagerly anticipating the ICC...

Mirpur Khas Board HSSC Part 2 Annual-I Exams 2024 Schedule

With the academic year in full swing, the Board of Intermediate and Secondary Education Mirpur Khas is gearing up for the commencement...

Larkana Board HSSC Part 2 Annual-I Exams 2024 Timetable

In anticipation of the Larkana Board 2nd Year 1st Annual Exams 2024, the Board of Intermediate and Secondary Education Larkana meticulously organizes...

Recent Comments