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PTA Records 14,000 Complaints Against Telcos in June

In June 2023, the Pakistan Telecommunication Authority (PTA) addressed thousands of complaints from telecom consumers concerning various operators.

Pakistan Telecommunication Authority (PTA) received 14,024 complaints from telecom consumers against different telecom operators and cellular operators in June 2023, out of which, 13,844 (98.72 percent) were resolved.

Complaints Breakdown by Telecom Operators

Official data revealed that the complaints were received against various telecom operators, including cellular mobile operators (CMOs). Pakistan Telecommunications Company Limited (PTCL), long-distance international (LDI) operators, wireless local loop (WLL) operators, and internet service providers (ISPs), during June.

Major Complaints from Cellular Mobile Subscribers

Cellular mobile subscribers constitute a major part of the overall telecom subscriber base. Therefore, the maximum number of complaints belongs to this segment. The total number of complaints against CMOs by June stood at 13,359, out of which, 13,324 (99.74 percent) were addressed.

Complaints Resolutions for Prominent Telecom Operators

According to the PTA data

Telecom CompanyTotal Complaints ReceivedComplaints ResolvedResolved Percentage
Jazz5,9255,92399.97%
Telenor2,4962,49599.96%
Zong3,5103,50099.72%
Ufone1,4211,40198.59%

Resolution Rates for Other Telecom Services

The PTA also received 133 complaints against basic telephony, out of which, 106 were addressed during June, for a resolution rate of 79.7 percent. Furthermore, 512 complaints were received against ISPs, of which, 400 (78.13 percent) were addressed.

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